Returns & Exchanges
A clear path when something needs to change.
If an item is not working for your order, FormVela is here to help you understand the next step. Because item condition, availability and order circumstances can affect the options available, the best place to begin is with your order details.
Four simple steps to start a request.
Start with the information connected to your order. This helps FormVela review the request clearly and confirm whether a return, exchange or another solution is the most appropriate next step.
Find your order details.
Have the order number, item name and the email used for the purchase available when you contact us.
Tell us what needs to change.
Let us know whether you are asking about fit, an exchange, a return, an incorrect item or an issue with the condition of the order.
Keep the item as received.
Until the request is reviewed, keep tags, packaging and the item condition intact where possible.
Follow the confirmed next step.
FormVela will confirm the appropriate return or exchange instructions before you send the item anywhere.
The right details make the process easier.
A short, complete message helps us understand the order without unnecessary back and forth. Include the essentials below when you contact FormVela.
Keep the item ready for review.
Return and exchange options can depend on the item, its condition and the circumstances of the order. These simple steps help keep your request straightforward while it is being reviewed.
Preserve what arrived.
Keep the request easy to identify.
If something arrived differently than expected.
If your order arrives damaged, incorrect or incomplete, contact FormVela with the order details and a clear description of the issue. Photos can be included where they help show the condition of the parcel or item.
Useful answers before you reach out.
If your situation is not covered below, contact FormVela with the order number and item details so the request can be reviewed directly.
Should I send the item back before contacting FormVela?
Contact FormVela first. This allows the order and item details to be reviewed and the correct return or exchange instructions to be confirmed before anything is shipped.
Can I ask for an exchange instead of a return?
Yes, you can ask about an exchange. Available options depend on the item, its condition and current product availability, so the exchange is confirmed after review.
What should I include when I contact support?
Include your order number, the item involved, the email used for the order and a concise explanation of what you would like help with. If there is a visible item or delivery issue, photos can also be helpful.
What happens if my preferred exchange item is unavailable?
FormVela will review the available options with you. Because inventory can change, a specific replacement is not confirmed until availability has been checked.
How are approved refunds handled?
If a refund is approved, FormVela will confirm the applicable refund method and any next steps. Processing time after issuance can vary depending on the payment provider.
How soon should I contact FormVela about an issue?
Contact us as soon as you reasonably can after identifying the issue so the order details and item condition can be reviewed while the information is still current.
Send us the order details and we will help you find the next step.
For return, exchange or order-condition questions, use the FormVela contact page or reach us using the details below.
Ready to continue exploring FormVela?
Browse performance apparel, functional layers and active accessories designed for refined everyday movement.